ABOUT THE SHELTER

Every woman and child has the right to live without fear and WCSSI refuge is a safe place with individualised support to assist you to live a life free from violence.

WCSSI shelter

The WCSSI shelter is a purpose-built facility owned by Queensland Government Department of Housing.  Our office is located onsite to ensure client safety and optimum delivery of services. 

accommodation

We provide individual units of accommodation for each family.  Tenants are not required to share their space with strangers.

location

We are conveniently located close to schools, shops and public transport so client’s can access the community without a vehicle.

Our Accommodation

Our accommodation is fully furnished and clients only need to bring their immediate personal belongings when they enter our service.

COMING TO SHELTER

Entering refuge is a lifechanging decision and WCSSI will assist you to transition to your new fear-free life as peacefully as possible.

What to expect when you arrive

One of our Case Managers will meet you and usher you to the shelter. Arriving onsite can be very overwhelming so you will have some time to collect your feelings and have some timeout before we ask you to tell your story.  Your private fully furnished townhouse is equipped with all the essentials so you can relax with a cuppa or have a snack while your familiarise yourself with your new temorary home.

planned support

WCSSI offers an holistic planned support program to help you meet your identified goals while you are engaged with our service.  Our Queensland Government funded programs operate under the ‘Housing First’ model to assist every service user to secure safe, affordable, and sustainable accommodation.  

Our Domestic Violence Case Managers provide practical support and can access many other local services to help you achieve desired outcomes.  We also assist with:

  • Risk Assessment
  • Safety Planning
  • Ending your current tenancy
  • Domestic Violence Orders and related court issues
  • Technology & Social Media safety
  • Centrelink & Government agencies
  • Family law & Legal Aid referrals
  • Culturally appropriate support
  • Finalising other outstanding related matters
  • Schooling & Childcare
  • Open pathways to various local services
  • Visa & Immigration issues

One of the most challenging aspects of shelter is not being able to have any visitors or telling your family where you are staying.  While this can be isolating, it is to protect all current and future service users and our staff. 

Charity, donation, support, donor, giving, doctor

Let us go forward in this battle fortified by conviction that those who labour in the service of a great and good cause will never fail.

There is help available. You are not alone

In the case of an emergency

DIAL 000

Seeking immediate refuge?

call DV CONNECT

1800 811 811